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A little convo about knowing your customers, as Brian and his oldest Tyler, go to Monster Jam for Tyler’s 6th birthday!
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2020 New Year’s Wishes!
Hi, I’m Brian Pombo welcome back to Brian J. Pombo Live with me is my son, my oldest son, Tyler Pombo.
Tyler: Hey guys. I was in video in the office but we just moved into my new house. So now here comes the 2020, my dad’s video.
Brian: Yup.
And Tyler is five years old. How old are you going to be next year?
Tyler: So my birthday is March 11th and I’m going to be six years old. I already lost my tooth.
Yeah, he lost his tooth this year, so he’s pretty happy about that.
Before we get started, I just wanted to remind you if you, unless you haven’t seen these videos before, to go to DreamBizChat.com.
This is specifically for business owners in the self-reliance field, meaning you’ve got products or services that help people to become more self reliant, go watch the video there. And if it’s something that you’d be interested in just to fill out the application, but it’s a free video to watch. Eight and a half minutes long.
DreamBizChat.com the link is in the description.
Tyler: So, go on YouTube and type in Brian Pombo and you will see more of my dad’s videos.
Brian: That’s right.
If you want to see more about this, I didn’t even train them on this. If you want to see more of my videos, you can find me on YouTube, LinkedIn, Facebook, all the normal places, Instagram at wherever you’re seeing this right now. You can also find us on audio recordings over in wherever you find podcasts, iTunes and what have you. Or Apple podcasts now.
You can find the link for DreamBizChat.com in the description.
And we just wanted to wish you a happy 2020.
Tyler, what would you like to do next year? What’s the one thing, if you could do one thing next year for sure, that you haven’t done this year, what would you like to do?
Tyler: Eat cake.
Brian: Oh, you ate cake this year, what’s one thing that you’d really like to do that you’ve never gotten to do before, that you will get to do in 2020?
Tyler: Umm, go to Chuck E. Cheese and eat pizza.
Brian: You’ve gone to Chuck E. And eat pizza before, right? Okay. Well what would you like to do that you’ve never done before?
Tyler: Go to Monster Jam.
Brian: Monster jam. So with the monster trucks,
Tyler: Yes, I love them!
Brian: Go and see the monster trucks live. We’d seen them on videos, but we never got to see them live. So he really wants to see them.
Tyler: I love hot wheels, I really love hot wheels!
Brian: Yeah, he loves hot wheels and he loves monster trucks. So we’re going to go see some monster trucks if we can next year.
Tyler: Whohoo!
Brian: Yeah.
Ask yourself what you like to do in your business next year that you haven’t done up until now. Write it down, figure out what you need to do and get everybody on your team that you need on your team to help you get through that. And if that’s me or you think that we might be able to hit it off or we’ll be able to be a part of your plans, go to BrianJPombo.com you can watch other videos there.
Tyler: There are more vidoes that you can watch, and maybe one has the Amazon Catalog.
Brian: Oh yeah, he liked my video on the Amazon catalog because he was a real fan of that. That was a couple of videos ago, but you could watch more videos.
But you can also find out more about me and the services I provide over at BrianJPombo.com.
Hey, have a great year. If you’ve got little kids and you want them in bed early, have them watch one of the broadcast. Nowadays you can find all the broadcasts live on YouTube, have a watch. One of the broadcasts that’s in the future. So we’re in the Pacific time zone. We’re going to be sitting up and watching the East coast time zones broadcast of the ball dropping.
Tyler: So if you know me, come to my house and I got lots of friends and I like Marvel, I like hot wheels.
Brian: You’re still in gift mode, aren’t you?
Tyler: Yeah.
Brian: You still want gifts after after Christmas that there’s never enough. Okay, thanks folks. Hey y’all. Have a great night. Get out there….
Tyler: And have some fun.
Brian: And let and let the magic happen in 2020.
Brian: Bye,
Tyler: Bye.
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How important is customer service to Your Business? Hi, I’m Brian Pombo. Welcome back to the Orange Office in Grants Pass, Oregon.
With me today for the first time on these videos is Tyler Pombo, my oldest son, he’s five years old and he is just going to be helping me out a little bit as we talk today about the interview that I had with Chris White.
This fellow right here, he’s from Drip Works. You can find them at dripworks.com and they deal in drip irrigation and he gave a talk over at the Mother Earth News Fair in Albany, Oregon.
I didn’t even get to see his talk, but supposedly it was really good. I talked to him afterwards. He felt good about it and it was an interesting thing because he comes at it from a different angle.
He’s a sales representative for Drip Works and is one of the first people of his position that I’ve actually had on the show.
That was very interesting to come at it from that end and come up with some different questions and everything. I had talked to them about how this worked in the marketing plan for Drip Works.
The one thing he pointed to is that Drip Works has that really makes them stand out in the marketplace is customer service. And so they make sure they have customer service lines. Even though a lot of their stuff is online base, so you go on their site and purchase some of their items.
Everything is made to include people that are brand new to drip irrigation. So they have kits and so forth that you can buy and all these other things.
They have trained people in their customer service so you can call them and ask them if you have an specific issue, what you should be doing, especially if you’re new to the whole thing.
That’s what Chris’s job is. And if you look at it, really everything that he does has to do with customer service. So the whole him being at this show, him giving a speech on why it’s important to have drip irrigation and if you’re interested in having drip irrigation, why you should look into it and ask the pros that know how to do it. All those things, it’s all part of customer service.
It’s all part of being out there and being a real person in this digital world. Oftentimes we want everything to be automated and we forget that you gotta be real. You have to have….everything is one-on-one, everything is relationship reliant.
That’s what I say over and over again when I’m working with my clients and customers and helping them to able to really connect with their customer base and make it completely competition free. Is to really have that one-on-one relationship. So customer service, it’s not only necessary in your businesses necessary in every business to really make you stand out, go and listen to that episode.
I’ve got a link in the description below. Also in the link in the description below or above, depending on where you’re watching this is a a a special link that I talk about every time and all of my videos and it’s specifically for those of you who are owners and executives in the self-reliance field.
If you own a company that helps people in some way or fashion to be more self-reliant, like Drip Works, how they show people how to be more self-reliant, how to do gardening and so on and so forth. If you’re that person, go and go to DreamBizChat.com show them real quick. So what’s that website, Tyler? DreamBizChat.com.
Go to DreamBizChat.com like we said, the link is also in the description. I normally have my little card that I use, but I didn’t have it with me. Yeah, this time it’s a big card. Yeah, big card, that we’re using.
So, DreamBizChat.com go there, check it out. There’s an eight and a half minute video. It’ll explain itself and you can apply and you qualify for the dream business transformation. Go and fill out the application. It’s perfectly free and I love to talk with you.
On the next episode we’re going to be discussing an interview that I had with a very smart individual, somebody who has a long range vision in the field of agriculture and where things are going in terms of homesteading and everything else. How does that apply back to your business?
You’ll find out on the next episode, so we’ll see you tomorrow. In the meantime, get out there, get out there and let the magic happen.